(If you would like to print these instructions, please go to the printer friendly version of this page.)

Do not e-mail or phone in technical or custodial work requests for non-emergency jobs.  An emergency would typically be something that:

• May be an injury risk (ie: water on the floor.)
• Will cause damage if not taken care of quickly.
• Will cause extra expense to the school or district if not taken care of immediately.
• Completely prevents you from doing your job (remember, there ARE other computers in the building.)
• Affects a large number of faculty, staff or students and needs to be fixed immediately.  (If an entire lab cannot print, it WILL be given higher priority, but unless students will miss a deadline that can not be changed, it doesn't constitute an emergency.)

Please create a separate ticket for each problem or work request.

To enter work requests for computer and maintenance issues, please follow the steps below:

1. Click the following link:
   http://www.K12Tracker.com/login.asp
   or go to www.k12Tracker.com and click the "Log in Here" button.
   
   (If there is an emergency, please feel free to contact the building technician or custodian in person or by phone!)
2. You will need to enter your User ID and Password. 
3. Click the "Login in to K12 Tracker" button. 
4. Enter the following information:

   Problem Category - select either computers, printers, custodial cleaning, or custodial maintenance.

   Error Message - Enter any error message that you are receiving on your computer.

   What have you tried? - Enter any steps that you have taken to eliminate the problem (rebooting, turning off printer, removing paper, etc.)

   Open date - This will have "today's" date. You can leave as it is, or change the date to a future date.

   Location - Location of problem equipment or work that needs to be done.

   Equipment ID number - This is the "Property of D.C. Everest"  tag that is located on the back of your computer.  If you would like to know the tag number from your machine, please let me know. This will not be a big issue for most computers.  It will mainly be used for locating equipment in rooms with more than one computer such as labs.

   Issue Description - Please enter a reasonable explanation for the problem you are having or the work that needs to be done.

5. Click the "Submit work request" button. You will receive a message stating that your work request has been submitted.

You can follow any work being done on your system by clicking the "Initiated Tickets" link at the top of the page (after you have logged into the K12 Tracker system).

When the issue has been resolved, you will receive an e-mail requesting that you close the ticket. If you feel that the problem has been resolved, please follow the link to close the ticket.

If you feel that the problem still exists and has not been taken care of, please follow the link that states that the problem has not been resolved. You will be able to enter a comment, and then click the "Submit" button.

If you have any problems with either the registration process or submitting work requests, please contact your building technician.